[ami]

Hi,

you've probably seen the other thread regarding this issue - this one is to "formally announce" that we are deactivating paypal today and to explain why.

As discussed, there have been problems with PayPal orders in the past, and we decided to test the differences with or without PayPal in the checkout over the past few weeks. Our results have shown that most of our customers simply choose another payment method when PayPal isn't offered. Comparatively, more customers abandon their order when we offer PayPal. Obviously, this isn't in our best interests and needs further investigation.
We also assume that the cancel-rate is an issue rather of our implementation than a problem with Paypal itself.

Since the amount of PayPal orders is less than 10% and, as mentioned above, customers use other payment methods when PayPal wasn't offered, we decided to shut down PayPal for customers in the checkout today. This affects all markets except for Canada, Poland and the United States.

I've seen your discussion in the other thread, and just to be clear: We'd love to add Paypal again, since we still believe in the simplicity and the potential of this payment method, and we also think that our customers should be able to use their preferred payment from a variety of options.

We will investigate this further, but I can't give you a solid timeframe, as making changes in the checkout (the most sensitive area in eCommerce) are very time-consuming processes.

[ibisdesigns]

just to double check... you're deactivating paypal only for customer payment, correct? not for shoppartner commission payouts?

[ami]

yes, exactly. only end customer payments in the checkout are affected.

[kadoga]

Zitat von ami

you've probably seen the other thread regarding this issue - this one is to "formally announce" that we are deactivating paypal today and to explain why.

I am very surprised that there has been no reaction to this announcement. Perhaps that is because the move away from PayPal is supported by all. Perhaps because the move is taken as a fait accompli.


I think it is a big mistake dropping PayPal support. My feeling is that any commerce-based site that doesn't offer PayPal, even via a payment processing company, is a third-rate commerce site.

Spreadshirt suggest they have the data to show that "few" people will be affected, I would like to review that data. I run a commerce web site that takes payment exclusively by PayPal and I have no problems at all.

For my part I will not use a credit card, I have my own reasons for that. I also know that I am not alone in that.

we decided to test the differences with or without PayPal in the checkout over the past few weeks. Our results have shown that most of our customers simply choose another payment method when PayPal isn't offered.

To view the impact perhaps a more true indication might be to state up-front that "PayPal is not supported" rather than imposing the lack of this payment option "by stealth".

Hey, ho, I know I'm whistling in the wind so move along, read the next thread.

[kadoga]

PS having reviewed [again] the payment options it is obviousd that the payment options are ridiculously restrictive:

a.) Credit card - see above
b.) Pre-payment/money transfer - ludicrously convoluted and time-constrained, I would like to hear the usage data on this route

No PayPal means I won't be using Spreadshirt, which is a real disappointment for me.

I wonder if I can get a refund on my premium subscription?

[quarantine]

Maybe you could add Google Checkout??

Personally I use this over Paypal given the chance as its a bit more straightforword!!

On the deactivation of PP I also agree with Kadoga, I think its a big mistake that will ultimatly reduce sales for all!!

I think the problem is more to do with you guys having to pay commision to PP rather than any technical problems but you probably won't admit that!!

[ian-b]

Zitat von kadoga

Perhaps that is because the move away from PayPal is supported by all. Perhaps because the move is taken as a fait accompli.

I doubt that the loss of Paypal is supported by anyone. The lack of response is more likely due to the fact that we generally don't get a satisfactory answer to this kind of stuff on the English forum - don't know if it's any better on the German forum - so people have kind of given up asking for answers.

Obviously, the more payment options available the better, and it's all very well saying that not very many people used Paypal, but the amount of Paypal transactions is going to vary from shop to shop, depending on the market you're aiming at. Taken overall, it may not be very many, but for certain shops it might actually have been quite a large percentage, if they just happened to be targeting the sort of customer who tends to prefer not to use a credit card online, or who doesn't have a credit card.

It would have been nice to have had a fuller explanation of exactly what the problems were, and whether they were problems that could have been sorted out.

[ami]

just to clarify, again - it is not that we *liked* deactivating it .. our goal is to offer all (relevant) transaction methods ..
but on the other hand its like I said - less people completed their orders when we offered paypal in comparison to when we didn't. and you're right, the use of paypal varies and some shops might have a higher share (I don't have the details for this), but it's not that customers have no options at all. but I still hope this is a temporary issue, too.

[barrio]

Zitat von kadoga

PS having reviewed [again] the payment options it is obviousd that the payment options are ridiculously restrictive:

a.) Credit card - see above
b.) Pre-payment/money transfer - ludicrously convoluted and time-constrained, I would like to hear the usage data on this route

No PayPal means I won't be using Spreadshirt, which is a real disappointment for me.

I wonder if I can get a refund on my premium subscription?

I agree ..... no paypal means I won't be renewing my premium account this year either!

I am not "wearing" the explanation given in this thread by the Spreadshirt team.

I use paypal on my main website and have encountered no problems with it.

Best wishes
Mike

[barrio]

Deactivation of paypal = Big mistake .............. Simple!

Best wishes
Mike